Postage Policy
CalmStore Limited / Glowco International Pty Ltd
General Information
- All orders are processed within 1-3 business days.
- If there is a significant delay in shipment, we will notify you via email or phone.
Shipping Rates & Delivery Estimates
- Shipping charges for your order are calculated and displayed at checkout.
- Estimated delivery times will be provided after placing your order. Please note that delivery times are estimates and not guaranteed.
Shipment Confirmation & Order Tracking
- Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number(s).
- Tracking numbers will be active within 24 hours.
Customs, Duties, and Taxes
-
CalmStore Limited / Glowco International Pty Ltd is not responsible for customs duties or taxes applied to your order.
- All fees imposed during or after shipping (e.g., customs, duties, taxes) are the customer’s responsibility.
Damages
- We are not liable for products damaged or lost during shipping.
- If your order arrives damaged, please contact the shipment carrier to file a claim.
Returns & Refunds
- Please refer to our Return Policy on the website for details on returns and refunds.
Thank you for choosing CalmStore Limited / Glowco International Pty Ltd for your health and wellness needs. If you have any questions about this policy or require assistance, please contact us at:
Email: shop@theglowcompany.co
Policy last updated: 08/01/2025